Mediation Concepts in Workplace Conflict and Dispute Resolution (For HR Professionals)$428.00
About this course
This is an intensive 1-day workshop that participants will have an opportunity to increase their understanding of source of workplace conflicts and disputes. Learners will learn the source of dispute, concepts of mediation and the use of negotiation to facilitate the mediation process in conflicting situations in the workplace. Learners can expect to end the workshop with high interactive and active engagement in role plays.
Learners will be able to acquire techniques in resolving conflicts and disputes in the workplace skilfully, by applying the combination of various processes and concepts on mediation, interest-based negotiation, effective communication and listening skill.